Terms of service

These terms apply between Sector 3 Group Ltd ("we") and the organisation that signs up ("the customer"), and to everyone the customer invites ("users"). Any order form or written agreement with the customer takes priority over these terms.

• Accounts are by invitation. Each user has their own login and must keep it private; we recommend two-step login.
• The customer decides who has access and what role they have, and removes users who leave.
• Tell us straight away if you think an account has been misused.

We provide the platform with reasonable skill and care, and aim for it to be available at all times, apart from planned maintenance and events outside our control. Features may change as the service improves; we will not remove a core feature a customer relies on without reasonable notice.

The customer owns its data. We use it only to provide the service, as set out in our privacy notice and Data Processing Agreement. The customer is responsible for the accuracy of what it enters and for having the right to share learners' data with us.

Course paperwork produced by the app (registers, record sheets, course packs) must be checked by the customer before it is submitted to an awarding body.

Users must not:

• share logins, or access organisations, records or features they have not been given;
• try to test, probe or get round the security of the service without our written permission;
• upload malware, or content that is unlawful, abusive or infringes someone else's rights;
• upload awarding body papers, keys or materials they are not licensed to use;
• use the service to send spam, or overload it with automated requests;
• copy, resell or reverse-engineer the service.

We may suspend access that breaks these rules or puts the service or other customers at risk, and will tell the customer why.

Fees, billing periods and payment terms are as agreed in writing with the customer. Prices may change at renewal with 30 days' notice.

We own the platform and its content. Awarding body forms and logos remain the property of their owners and are used under the customer's approval as a centre. The customer grants us the right to host and process its data to provide the service.

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or anything else that cannot be limited by law. Otherwise, our total liability in any 12 months is limited to the fees paid by the customer in that period, and we are not liable for indirect loss or loss of profit.

Either side may end the agreement as set out in the order, or with 30 days' written notice if none is agreed. Either side may end it straight away if the other seriously breaches these terms and does not put it right within 14 days. After it ends, the customer can export its data for 30 days; we then delete it within 90 days.

We may update these terms and will give customers 30 days' notice of material changes. These terms are governed by the law of England and Wales. Sector 3 Group Ltd, Kennards, Harleston Road, Langmere, Diss IP21 4PD. Questions: miles.ward@sector3group.co.uk.